Jr Customer Service Executive | Service Delivery |Provisioning Configuration| | B1101|1

Job Family Descriptor Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning
Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks
Manage and monitor planning delivery of orders in terms of configuration management
Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team
Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutionsnetwork improvement
Responsible for hardware planning environment provisioning documentation and application deployments for variety of applications and services
work with client internal stakeholders to provide integrated service delivery across multiple products to meet the client requirements Provide an expertise to internal teams andor external vendors and partners to deliver a complex solutions in a timely manner Broad outline of the Role Is able to apply broad knowledge of specific professional operational practices Management or advanced knowledge of specific professional operational practices Checks for problems in existing systems and modifies work processes following defined procedures Operational role responsible for achieving day to day objectives Works under direct supervision No prior work related experience required Education Graduate Experience 0 2 years Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills