Analyst| Customer Service Officer| Distribution| NDS

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

The position ensures to:

Execute all aspects related to branch operations in a timely and effective manner
Ensure effective customer service
Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities

Fulfil all responsibilities in relation to:

Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
Support the branch operations officer in book-keeping and maintenance of documents.
Job Duties & responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Required Experience

2-4 years Banking Experience
Education / Preferred Qualifications

Graduate preferably Banking/Commerce
Core Competencies

Excellent interpersonal and communication skills
Ability to build strong relationships with clients.
Responsible
Ability to meet deadlines.
Knowledge about internal/external regulations.
Technical Competencies

Good Computer Knowledge
Work Relationship

Team player
Self-motivated and takes initiative
Primary Location: India-Gujarat-Vadodara-eLVB

Job: Analytics

Schedule: Regular

Employee Status:

Full-time

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Job Posting: May 25, 2026, 8:08:30 AM