Supervisor | Customer Service

Reference No
OP-23-43

Job Title
Supervisor - Customer Service. Lucknow

Category
Others

Educational Qualifications


Bachelor degree in any discipline

OR Two Years College Diploma in any discipline with 02 years of relevant work experience.

OR having Specialized certificate/ license in the related field with aviation experience & Secondary school certificate and having 06 years of relevant work experience (For internal candidates only).



Skills/Knowledge


Proficiency in English (Reading & Writing).
Knowledge of a foreign language is desirable and will be an advantage.
Proficiency in MS Office.
Excellent supervisory and time management skills.
Excellent planning, organizing and maintenance skills.



Experience Required
As mentioned in the qualification area

Job Location
India - Lucknow

Job Description
Operations
1.The duties and Responsibilities mentioned in this Job Description shall be for Lucknow station ground operations.
2.Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
3.Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
4.Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
5.Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.
6.Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
7.Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
8.Ensure major potential problem areas are identified and action taken to rectify.
+.Liaise with Catering/Engineering in all areas affecting Passenger Services.
10.Safeguard Oman Air’s marketing interests at all times.
11.Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
12.Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
13.Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
14.Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
15.Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
16.Participate in the conduct Local Performance Checks (LPC)
GENERAL
17.Comply with safety and security regulations.
18.Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
1+.Carry out duties on all areas of passenger services section as directed by superiors
Working detail guidelines will be provided where applicable.
20.Other duties and tasks that may be assigned by management.



Closing Date
01-06-2026