Customer Support Executive

WORK FROM OFFICE! FEMALE CANDIATES ONLY !

Industry- EdTech

Working days - 6

Salary- Negotiable

Joining date- 2+th May 2026

Experience- 6 months to 3 years

Location- Gurugram, Udyog vihar phase V

Job Description -

Outbound call process (min. 100 - 120 calls in a day).

Completing 2 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.

Responsible for reverting to emails and Requests based on the program

Job Type: Full-time

Salary: ₹18,000.00 - ₹28,000.00 per month

Schedule:

Morning shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
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