Hiring For BPO | US Process | B2B | L1 and L2

Dear Aspirant,

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for US client.

Roles and Responsibilities :

Resolving device issues using troubleshooting techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.

Desired Candidate Profile :

Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales ] candidates are Preferred

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Pro-Rata
charges, Auto-Pay & Surcharges, Service charges, and taxes)
Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 247 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries,

Perks and Benefits

Cab Facility both ways [ Pick up and drop within Transport Radius
Immense Growth Opportunities

Interested candidates can share their updated resumes to YK0080+77+@Techmahindra.com or Whatsapp: ++1-XXXXXXXXXX- Yadhu Vamsy

Job Type: Full-time

Salary: ₹375,000.00 - ₹411,000.00 per year

Benefits:

Health insurance
Internet reimbursement
Leave encashment
Paid time off
Provident Fund
Schedule:

US shift
Supplemental pay types:

Overtime pay
Performance bonus
Quarterly bonus
Yearly bonus
Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Speak with the employer
++1 ++1-XXXXXXXXXX
Expected Start Date: 30/05/2026