Customer Support Executive |CSE

Customer Support Executive (CSE)- job post
Wallmantra
Noida, Uttar Pradesh
₹15,000 - ₹25,000 a month
Job details
No matching job preferences
Salary
₹15,000 - ₹25,000 a month
Job type
Full-time
Regular / Permanent
Shift and schedule
Day shift
Monday to Friday
Benefits & Perks
Internet reimbursement
Qualifications
Bachelor's (Preferred)

Total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

English (Preferred)

Benefits
Pulled from the full job description
Internet reimbursement
Full Job Description
We are seeking a skilled and passionate Customer Support Executive to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients and resolving any issues they may have. The ideal candidate should have excellent communication skills, be detail-oriented, and have a strong customer-focused mindset.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolving customer complaints, issues, and concerns with a sense of urgency and empathy.
Escalating issues to the appropriate department or manager as needed.
Updating customer information in our database and maintaining accurate records.
Following up with customers to ensure their issues have been resolved to their satisfaction.
Identifying and recommending process improvements to enhance the customer experience.
Requirements:

High school diploma or equivalent; associate or bachelor's degree preferred.
1 years of experience in customer support or related field.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to think creatively to resolve customer issues.
Familiarity with CRM software and customer support tools.
SALARY = 15K TO 25K

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Internet reimbursement
Schedule:

Day shift
Monday to Friday
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Preferred)
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