AM Payment Services

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Job type
Full-time
Regular / Permanent
Full Job Description
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the Cash & Cheques team.

Job Introduction

The jobholder is to contribute towards meeting the strategic objectives of becoming one of the best foreign cash management banks in India. The jobholder needs to effectively manage third party service providers, who are based across the country. In addition, HSBC has correspondent banking arrangement with leading banks with different level of infrastructure and service levels in India which encompasses over 5000 locations. Timely lodgement of instruments with these banks/ Co-ordination / tracking and monitoring of receivables/ payables data from such many banks/branches is extremely challenging. Decentralisation of certain processing activities at our branches (to improve turnaround time) leads to further complexity in management of funding and data from such banks as well the need to support the area operations (i.e. the area officers) to achieve the desired level of accuracy and timeliness in processing the transactions.

Principal Responsibilities

Impact on the Business

Ensure day to day processes are run as per defined procedure notes and policies.
Monitor performance of third-party service provider.
Ensure Daily Control Functional Checklist is updated.
Ensure standardization of processes.
Continuously strive to ensure process improvements
Ensure an effective Business Continuity plan is in place for the unit.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Setting discipline for routine activities and ensuring deadlines are met.
Ensure timely processing of transactions, all pending deposit/ discrepancy resolved within agreed TAT with business.
Ensure receipt of timely funding and realization status from the partner bank.
Ensure physical return cheques handover to the customer
Ensure vendor CTS BCP set-up is in working conditions at all HSBC/OLIVE locations.
Ensure all DD cancelation request processed and fund credited in the customer account within agreed timelines.
Follow the group compliance policy as applicable to role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Ensure that there is improvement in productivity for transaction processing and service delivery.
Ensure all cash & cheque activities are performed smoothly and that all RBI deadlines are met.
Customers / Stakeholders

Contributes to building good customer relations and maintaining a high level of customer service
Understand and implement customer requirements.
Monitoring Vendor staff performance and creating culture of learning and growth in the unit.
Identify training needs and ensure training requirements are met.
Ensures the smooth, systematic and efficient functioning of the department.
Manage the operational risk associated with the role and safeguard the interest of the bank
Ensures audit recommendations / Compliance issues
Reporting / Preparation of returns.
Business Continuity Plan (BCP)
Requirements
Minimum Graduation or as required for the role

This role requires 2 years of overall Banking exposure.

Skills required for success are:

People and Stakeholders Management
Strong Communication and decision-making ability
Thinking and Problem-solving skills
Customer Drive
Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click HERE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India
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