Associate|Content Writer

Company Description

Sutherland is seeking an analytical and strategic-thinking person to join us as Content Writer. We are looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles or decision trees. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Some of the qualities we are looking for in a Content Writer:

Writing:
• Create self-service and assisted service troubleshooting articles for the operations team by reauthoring content for products
• Team to leverage open source, existing documentation, manufacturer content, client systems to create product related documents to reauthor articles
• Read through exhaustive open sources and documents to restructure information and create simple step-based and easy to follow articles
• Able to comprehend and write self-service articles and align to client tone of voice (instructional or conversational)
• Reauthoring of content will be aligned to DITA SOP and troubleshooting formats
• Reauthor and format content for DITA using editor or other tools
• Streamline processes and build flowcharts where applicable
• Publish content to KM (internal or third party)

Ensure Quality:
• Follow a style guide to author articles effectively to ensure consistency in article writing
• Creating new templates, if required, to author different article types
• Build the content taxonomy and include SEO words to enable quick search
• Work on preparing well-structured articles using an authoring tool and prepare the articles for client Knowledge Management System
• Ultimately, deliver quality articles to effectively troubleshoot queries. Ensure all-around consistency (style, fonts, images and tone)
• Follow the quality process to ensure content governance for each article published
• Previous experience and the ability to author content in DITA XML using an editor would be an added advantage
• Previous content writing experience would be an added advantage

Strengthen relationships:
• Work with client team to create content for effective query resolution

Qualifications

Our most successful candidates will have:
• Interest in Content/Technical writing
• Portfolio of published articles
• Experience doing research using multiple sources
• Excellent English language written and verbal communication skills
• Ability to meet deadlines
• Graduate in any stream or related field
• Degree in English literature and journalism would be an added advantage
• Previous experience of working in DITA XML or similar tools would be an added advantage
• Experience with Content Management Systems (e.g. WordPress, Oxygen) and content writing would be an added advantage

Location: Chennai