Manager | Retail Store Operations

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Meerut

Job Purpose

To manage the profitability of the company owned store

Key Result Areas/Accountabilities

Sales
• Achieve sales target for all products (Voice-Post-paid/ prepaid, enterprise Products / Solutions etc.) at a VodafoneIdea store
• Ensure and monitor quality of acquisition through the store

Revenue
• Deliver revenue targets for the store by driving Plan upgrade, Prepaid Recharges, Premium Numbers sales etc
• Increase revenue per footfall by aiding customers purchase decisions

Return of Investment
• Achieve profitability (Return on investment) targets for the store
• Maximise Savings on operational cost by Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service
• Manage churn and achieve customer satisfaction for walk-in customers
• On-board customers on digital platforms and encourage usages by educations

Store Management
• Ensure adherence to store processes in terms of Cash Management, documentation and systems
• Ensure infrastructure / store upkeep in prescribed conditions
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and marketing displays at store

Marketing
• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store

Core Competencies, Knowledge, Experience
• Store Management
• Team Management

Must Have Technical / Professional Qualifications
• Graduate with P&L Management skills.
• 2-3 years of work experience in Retail Industry
• Store Management & Customer Relationship Management