Front Office Executive

Position Summary

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

Technical or Administrative Knowledge
• Must be able to add, subtract, multiply and divide.
• General knowledge of computers.-

Special Skills And/or Abilities
• Excellent interpersonal communication and customer service skills.
• Maintains professional appearance and demeanor at all times.

Job Description (continued) Essential Functions include but not limited to the following
• Greets, registers, and assigns rooms to guests.
• Issues room key to guest.
• Responsible for proper key control and other security measures.
• Answers telephone in absence of telephone operator.
• Transmits and receives telephone messages and sets up guests wake-up calls.
• Date stamps, sorts, and racks incoming mail and messages.
• Answers inquiries pertaining to hotel services, registration of guests shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests
• Deposits guests valuables in hotel safe or safe deposit box.
• Checks out guests and inquires about their stay.
• Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
• Actively builds awareness of the Brand to guests.
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Works toward a +0% walk-in conversion rate goal.
• Ensures Inn compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested