Senior Software Engineer

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Payments Engineering Data Excellence is a 24x7 dedicated triage and live-support team responsible for over 1 billion transactions per month supporting PayPal, Braintree, Venmo and over 70+ external ecosystem partners. This team triages over 300+ issues per month ensuring that the proper team is engaged for service restoration. We operate the world's best payments platform supporting bank, card, rewards, and PayPal balance transactions utilising an extensive worldwide network of external real-time payment processing partners. We have an immediate need for a software engineer with experience in the payments’ ecosystem. You will be responsible for quickly and accurately triaging reported production issues. You will partner with our customers, merchant agents, engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality. This role includes a week-long on-call shift once per month to ensure 24x7 support. This position is based in Chennai and may require travel of up to 15% to PayPal locations (North America and infrequently to international offices).

Job Description:

Core Responsibilities include but are not limited to the following:


Triage and troubleshoot Live issues for PayPal products and applications on the live site.
Collaborate with product development teams and various business groups to prioritize, identify and develop reliability and support-ability improvements.
Assure the overall quality and integrity of all the PayPal’s payment components.
Engage in the automation of daily activities that drive operational excellence and ensure highly productive operating procedures.
Support and enhance payment monitoring, alerting escalation mechanisms.
Build and maintain strong relationships with cross vertical teams such as Product Management, Product Development, Site Reliability and Operations.
Provide and/or review daily, weekly, and quarterly platform goals/metrics to stakeholders.
Weekend and after-hours support, on a rotating schedule, if required.

Skills required:


6+ years of experience in software product development.
Development experience in Java Sprint Boot, APIs & Services.
Knowledge on AI/ML is a plus.
Ability to design, code and test tools to support the Engineering & Support function.
Bugs Triaging / Fixing and Tools development.
Analysis of existing monitoring and alerting for completeness and accuracy.
Serve as an escalation point for production issues.
Ability to drive issues to resolution.
Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:


To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, ****** orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-1+ protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-1+ vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.