Housekeeping manager

Primary duties: A housekeeping manager is a cleaning professional who oversees the processes of keeping the hotel clean. They aim to provide a level of cleanliness that satisfies guests and helps them feel comfortable. The housekeeping manager can create schedules, train new staff members and define cleanliness standards. Housekeeping teams often manage tasks like washing sheets and making beds, dusting and disinfecting surfaces, cleaning toilets, sinks and bathtubs and vacuuming.

Job Description

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Understands the brands service culture.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance

This job is provided by Shine.com