Sernior Service Engineer

Senior Service Engineer, Odisha, India, Onsite

What is the job about?

The Senior Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer. The Sr. Service Field Engineer is responsible for customer satisfaction in the assigned market, is technical accountable and works independently or together with ASP to address customer requests in an efficient and professional manner.

Your main responsibilities :
• Makes a risk assessment for every task
• Reports matters related to Safety, Health, and Environment
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems.
• Assists your manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS (Failure Analysis System) etc)
• Registers the identified product quality issues in the systems
• Assists in project execution – installation support, commissioning etc
• Provide the agreed maintenance services and SLA for service agreements.
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads
• Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirement and customer expectation, where there is the case.
• Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the markets served by ASPs (Authorized Service Partners)
• Provides technical support to ASP upon need, in the markets served by ASPs
• Ensure complex projects execution.
• Provides input for the content of the maintenance contracts.
• Makes complex root cause analysis on unplanned down-time events
• Coaches and supports the development of the junior field engineers.
• Prepares inputs for quoting out-of-warranty repairs.
• Collects installed base information.
• Continues learning and development to build up hands-on service capability.
• Masters the use of service tools and equipment.
• Lives in Grundfos's core values, takes responsibility for own actions and takes care of colleagues, partners and customers.

Your background :

We imagine that you have:
• Technical education knowledge of electrical/mechanical engineering, application knowledge
• 3-5 years of work experience in the industry or comparable environment.
• Experience with pump technology
• SAP experience preferred
• Knowledge of controls, remote monitoring, and connectivity