Executive | Customer Service

Job Title : Customer Service Experience : 0-3 yearsJob Location : Pune (On-site) Viman Nagar Road.Core Responsibilities : - Maintaining a positive, empathetic and professional attitude toward customers always.- Responding promptly to customer inquiries.- Communicating with customers through various channels like Calls , Email or Chat.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.Preference & Experience : - Experience in Customer Service & specifically calling exp is a must & should have good MS office expertise- 1-3 years of Voice & Non-Voice experience in any industry, Preferred Startup/BPO/ NBFC/ Banks- Excellent Customer Service & People Attitude- Good Communications skills, Fluent English is Mandate, Regional language would be an advantageAcademic Qualifications : - Preferred Graduates, Experienced candidates pursuing graduation will be considered (ref: updazz.com