Australian Voice Process

Job Description
JOB ROLE : Australian Voice

LOCATION : Mumbai (Thane / Malad)

SHIFT : Australian Shift

Roles & Responsibility:
• Excellent communication skills – written & oral.
• communication with customer/client via calls and solving the queries and complaints
• Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines.
• Seek support and guidance if required.
• Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible.
• We Care – Privacy & Protecting our customer – take all steps to protect customer's privacy.
• Answer customer enquiries to appropriate area when necessary.
• Meet prescribed customer service standards and performance objectives.
• Generates timely and well-developed solutions to address the problem.
• Able to apply solutions across varied problems using functional knowledge & logical conclusions.

Requirements
• Qualification - Undergraduate with 18 months BPO customer service role exp can apply
• Graduate with min + months and above in BPO customer service role can apply
• Language Proficiency - The associate must have excellent English-speaking skills with a neutral accent, including a high fluency in reading, writing, speaking and the use of the English language.
• should not have more than 2+ years gap in career and education
• should have proper documents from all the previous and current companies (offer letter/exp letter,payslips etc)
• should be ready to work in rotational shift and night shift with 5 days working and 2 rotational week off
• should be ready to work in Malad/Thane location, work from office.

Benefits
Salary : Hike on last drawn salary depending on interview & skillset

Requirements
Excellent communication skills – written & oral Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes. Responsible for the end to end activation or assurance of a Service Responsible for the completion of all work tasks within scope of function and queues and any remediation's required to ensure the outcome is achieved. Identifies the problem by understanding its nature and its component parts and the relation between them. Ensure compliance adherence and timely completion of milestone Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines Seek support and guidance if required Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible. Effective communication with other business units to obtain the required information to successfully manage the Customers order Demonstrates resilience and flexibility to change We Care – Privacy & Protecting our customer – take all steps to protect customer's privacy Sales Order Quality – get things right at First Time up front in order to reduce rework Answer customer enquiries to appropriate area when necessary. Meet prescribed customer service standards and performance objectives Effective communication on order status to Customers/Stakeholders Generates timely and well-developed solutions to addresses the problem. Able to apply solutions across varied problems using functional knowledge & logical conclusions. Escalating the dependencies to the relevant teams for any assistance Booking of appointments for customers Dispatching of equipment to customers Process customer requests (orders, provisioning, Post activations, assurance, billing) Learns and uses knowledge for business Innovation