Customer Service Executive |FB

Dilmah

For lovers of tea

Customer Service Executive (F&B)

Purpose

The Customer Service Executive plays a pivotal role in enhancing the overall customer experience at our t Lounge and Bar by Dilmah One Galle Face Mall Outlet. In addition to ensuring customer satisfaction, this position is also responsible for effectively managing and successfully organizing all special events held at the location.

Work Location: t Lounge and Bar by Dilmah - One Galle Face Mall

the lem LOW Face Mall
Responsibilities

Maintain all inquiries and follow up on the leads for events

Ideal Candidate

Bachelor's Degree in Management, Food Service or Hospitality Management

3 - 6 months of related experience

Ensure all aspects of the customer requirements are met for the events

Ensure the service orientation is done as per the SOPs at the outlet

Maintain professional work ethics and practices at all given times with all stakeholders

Ensure the Quality Assurance aspect of the location by working with Chefs and the support staff

Contribute to active overall sales targets for the location including event sales targets

Communication with head office on any issues

The MJF Group is a vertically integrated business in the tea industry with growing, manufacturing, branding & marketing of tea as its focus. The Group's investments cover every aspect of the industry, making it a major international player. The Group markets its teas under the Dilmah Brand. We now wish to recruit a high calibre individual to join Sri Lanka's leading international brand for the following position.

Exceptional Customer Service skills to provide top-notch customer service

Excellent Communication skills to effectively communicate with guests, colleagues, and management

Flexibility and adaptability to meet the changing demands and unexpected situations

Teamwork and collaboration to collaboratively work with other staff members

Please apply via https://www.dilmahtea.com/careers or e mail your resume to hrd@dilmahtea.com on or before 7 days after the published date of this advertisement.

A household name in

over 100 countries

WHETH

1005

Dilmah

Far Ma

PREMIUM

Ceylon Tea

der P

Dilmah

Dilmah

For lovers of rea

Flagship of fine

Ceylon tea

Business ethics and social responsibility

Vertically integrated, from the tea bush to your cup

State of the art manufacturing facilities
• ME‒‒‒onse SHUSHA SOCC

Head of Human Resources,

MJF Holdings Ltd. 111, Negombo Road, Peliyagoda, Sri Lanka email - hrm@dilmahtea.com

While we value every application for practical reasons we can only communicate with short-listed applicants

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