BPO Call Centre Agent

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BPO Call Centre Agent
F
Friends Consultancy
Patiala, Punjab
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16 hours ago
₹15T–₹30T a month
Full–time
• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Job Types: Full-time, Fresher

Salary: ₹15,000.00 - ₹30,000.00 per month

Schedule:
• Fixed shift
• Night shift
• US shift

Ability to commute/relocate:
• Patiala, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• Technical support: 1 year (Required)
• tele sales: 1 year (Required)
• total work: 1 year (Required)

Language:
• English (Required)

Speak with the employer
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