Bulk hiring For Inbound|Outbound process

Job DescriptionDear Candidate,Greetings from Teleperformance....

Bulk hiring for Premium Customer Service Process Criteria:
• Minimum Qualification: 12th PassCandidate Should be comfortable with 6 Days working & Rotational Shifts .
Immediate Joiner preferably people staying in GURGAON or DELHI. Work from office job.

Roles and Responsibilities:
Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Requirements and skills:

Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effective.
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INTERVIEW Address :
Teleperformance India Private Limited. Plot- +6-+7, Udyog Vihar Phase - 4 , Sector -18, Gurgaon, Haryana. ( Near Bharti Airtel Building , Opposite - SEWA TOWER )( Nearest metro station - MG Road)

Timing :
Monday to Saturday ( 10:30 am - 4:00 pm ) Work Location
• Gurgaon.
Regards,Faheem Recruitment Team