Specialist | Learning Development | NGO|BPO |8|12 yrs

About Company

Our client is a mission-driven organization based out of Pune, that seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world's underprivileged citizens.
Roles & responsibilities

Ops/Project Management
• Managing the ongoing and new training projects and programs
• Conducting required research and identifying roadblocks and suggest appropriate solutions
• Improving efficiency and reducing loopholes for an improved execution
• Conduct post training evaluation of all training programs and take the necessary action to rectify any deficiencies in the training methodology or content
• Compile and maintain an inventory of Training Programs conducted
• Keeping a ready reckoner of database of trainers, programs, trackers etc. so as to provide quick information as and when needed
• Contribute towards improvement projects and participate in cross functional projects to ensure training requirements are met in order to meet business needs
• Deal with incoming operational questions, provide support where needed and work closely together with L&D trainers and stakeholders to ensure smooth delivery
• Support in Business Review meets using data analysis and trends
• Proactively and continuously focused on process and quality improvement.
• Develop SOPs from scratch Writing and creating content for operational procedures, maintenance procedures, and other related procedures.
• Develop SOPs from scratch Writing and creating content for operational procedures, maintenance procedures, and other related procedures.
• Generated training reports to maintain and update the database periodically. Managed stakeholders' relationship.
• Understanding and mapping the stakeholders' expectations and ability to course correct as needed and implement it
• Partner with relevant stakeholders, external clients to coordinate and to measure the success of initiatives and return on investment. Managing the stakeholders with apt professionalism and quick TAT
• Maintain, Manage and Monitor calendar, attendance, seat allocation, trainer allocation (internal and external)
• Conducting regular assessments, data collation, feedback collation and analysis of the same, managing impact Content Development

Content Development:
Integrate Business Perspective and Learning and Development inputs and ensure continuity of established best practices while deploying solutions.
• Develop training assets that range from classroom, virtual, selfpaced & digital as per the requirement
• Content Management, Customised Content Development and relevant on going content modification based on feedback and inputs from stakeholders etc.
• Assisting the LMS and e learning team for content with special focus on collaboration with SMEs/ Clients and relevant stakeholders. Course design/development/design judgements and Writing relevant learning objectives to start off with
• Assess Learning Needs w.r.t. varied learning styles and as a result, develop and design learning content and assessment tools.
• Oversee design and development of learning content including training materials, e Learning courses etc.
• Oversee design and development of learning content including training materials, e Learning courses etc.
• Build partnership with external vendors/clients/academies/ institutions for design and development.
L&D
• Ensure need assessment is translated to create a robust training plan and calendar
• Facilitate identification ofskills gaps and learning needsfor the entire employee base to meet the overall business objectives.
• Based on the above, develop a fullfledged end to end competency framework for the internal employees using relevant indicators and other tools

o Use existing job-relevant materials (e.g., job descriptions) and organizational directives (e.g., mission or strategic objectives) to inform the selection of appropriate competencies.

o Work closely with VPs/Department Heads/Senior managers in the development of the competency model to ensure that you have their buy-in and support.
o Use a pre-set list of common, standard competencies, and then customize it to the specific needs of your organization

o Demonstrate the link between competencies and business outcomes.

o Implement the new competency model in phases to solicit buy-in across the organization

o Integrate with existing training/development and performance management practices
• Conduct regular assessments and analyses and provide suggestible insights explaining the data trends
• Tracking and Reporting Progress at Agreed Frequencies/Regularly. Monitoring regular assessments of participants followed by data analysis
• Conducting post training effectiveness check to take corrective actions and collating data for presentation

Requirements:
• Minimum 8 years of Relevant L&D experience working with a NGO or BPO Industry.
• A person extremely proactive and professional in approach who can work with multiple assignments
• Resilience and adaptability that can lead to smooth execution
• Great at organising, planning and prioritising