Xpert Conexions

Director | Central Operation Process Excellence

Check with seller / month
New Delhi, Dheli , India BPO Jobs Active
Actively Hiring New Delhi Full Time
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Job at a Glance

Category
BPO Jobs
Location
New Delhi, Dheli , India
Salary
Check with seller
Job Type
Full Time
Company
Xpert Conexions
Status
Open & Active

Job Description

Lead the central client support & process excellence teams

- Manage appropriate staffing across on-site & remote client support

- Hire, train & upskill teams to interact with clients & resolve queries to strict TAT SLAs

- Setup process documentation, SOPs and training/ L&D function to constantly upgrade the client experience & service delivery

- Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and...
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