Transaction Processing Analyst

Job responsibilities
Each staff will be primarily responsible for executing the task assigned in the group which would include, though not exhaustive, setting up clients records on the system, maintaining work log, investigating exceptions etc.
Responsible for the timely and accurate adding & updating of client's information in respective Functional applications / Global Systems & mainframes.
Manage the workflow of BAU, handling requests made to the Static Team from CSO's, Implementation Team & Internal Departments.
Ensuring work is processed within established timeframes, is subject to the necessary controls and that targets are met accordingly.
The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom maybe of a senior capacity.
Respond to queries received via mailbox and resolve any client issue on priority
The job also involves extensive investigation on a transaction and ageing level. Although the role will have individual responsibilities, expectation will be to contribute to meeting team's goals and SLA's.
Provide MIS reports with accuracy and completeness of data
Assist in the training/education of other members in job functions/procedures relating to the unit
Process any required back-up tasks relating to production, identifying ways to improve current work practices
To work with minimum supervision and act on own initiative to identify tasks to be undertaken

Required qualifications, capabilities, and skills
Graduate with minimum 5 years' of experience in reference data.
Experience and a working knowledge of various aspects of International Payment Processing Operations would be beneficial.
Working Knowledge of SWIFT & international payment conventions & practices is preferable.
Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word.
Proficient with Citizen Developer tool (Alteryx, UI Path, Pega low code), SQL query or Python will be an added advantage.
JPMorgan Chase & Co., one of the oldest financial