Tele Caller

Job openings: 1

Location: Kolkata

Job Description :

Research prospective donors.

Obtain donor information.

Addressing donor queries.

Donor follow up and feedback post initial communication.

Record donors transaction details of the donation made online.

Schedule appointments for donation collection.

Job Responsibility:

Welcoming new donors through tele calling in verification process.

Relationship build up calls with donors.

Maintaining donors by giving latest updates through Whtsapp/emailing process.

Handling donor queries through calls /emails.

Providing receipts to the donor.

Convincing the donors to maintain a minimum balance every month and continue their long term support.

Basic knowledge of MS word and MS excel for the maintenance of data.

Eligibility:

High school diploma or equivalent.

Prior experience as a telecaller or similar.

Completion of a sales-related training program is preferred.

Basic computer knowledge.

Skill Set Required:

Minimum 1 year experience as a telecaller in fundraising or in the sales marketing.

Practical understanding of telecalling fundraising techniques.

Cultural and other sensitivities – the ability to provide information to donors verbally clearly and effectively.

Good communication skills in Bengali, hindi.

Information and data management in a computerised environment