VP|AVP | Contact Center Solutioning | BPO|ITeS |12|18 yrs

Role : VP / AVP - Contact Center Solutioning ( BPO / ITeS)

Location : Delhi NCR / Mumbai / Pune / Bangalore / Chennai

Job Description
• Lead, plan and organize to meet the established revenue objectives of the (particular) Industry vertical by partnering with the senior leaders of the business vertical.
• Lead the end-to-end RFP/ RFI process for large deals in the (particular) Industry Vertical. Reviewer of cross domain bids, solutions construct and commercial model of sizeable deals to develop right win themes.
• Propose delivery alternatives which address risk and investment appetite, stand out against industry competition and increase chance of our Organization's success in bid process.
• Identify Business Development opportunities across the value chain, build solutions framework to address these opportunities.
• Lead the team towards Content Development for marketing collateral i.e. case studies, competency documents, brochures and other relevant collaterals.
• Manage, Mentor, Performance Manage the team & Develop Talent.
• Would be responsible for Greater Farming penetration through proactive solution development
• Ensure collaboration with the Business Unit senior stakeholders and develop a strong partnership with Sales and Client Partners.
• Participation in special / strategic projects from time to time.

Educational Qualification / Work Experience & Skills Required
• Post Graduate / Graduate with 10+ yrs experience into BPO , BPO Solutions (Contact Center Solutioning) atleast 5+yrs
• Experience in Solutions role required
• Deep understanding of business processes and an off-shore business environment.
• Proven client management skills
• Ability to handle high pressure situations and multi-task
• Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution
• Co-ordination and program management skills to interface with various stakeholders
• Excellent written communication skills
• Strong Domain Expertise in (particular) industry.

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