Head|AVP | Training | BPO|KPO|IT|BFSI

We have an Opportunity for a service based MNC company-Pune- Training and Development/ L&D- AVP level.
Candidates who have worked in ITES, BPO, KPO and in BFSI domain need to apply.

Job Title:
Training Head-TTBU- Job Designation PD/AVP

Reports to :

TTBU

Head Location:
Pune
A

Position Summary:

The objective of this role to bring efficiency and alignment of business units of our current pre-process & process training team, and convert this into Talent Transformation Business Unit (TTBU) at an Enterprise level.

Success metrics and deliverables will include:
• Create a proactive enterprise Pre-process & process training capability under
TTBUacross the enterprise with high training throughput
• Create a sustainable training bench for the enterprise and supply talent to all business units within pre-planned TAT to avoid revenue leakage
B. Pre-requisite for the role

Essential Qualification and Work Experience:
• Graduate /PG
2. 14 + years of experience in delivering and managing training function in a BPM environment in the US BFSI / Mortgage domain
• Exposure to implementing effective training programs in a classroom and virtual environment
• Has experience in identifying and mapping future key skill requirements for training proactively
• Managed mass performance assessments and improvement enabled by technology / process
• Certification in Training Delivery / Content Development / Knowledge Management

Technical/Soft Skills:
• Content Creation and Management
• Planning and scheduling
• Training Need Analysis
• People Management skills
• Exceptional interpersonal and communication skills
• Proficiency in MS office and leading training software Preferred work experience & Qualification
• MBA or equivalent degree
• Learning & Development experience
Preferred Technical/soft skills
• Exposure on data analytics
• Project management skills
C. Essential duties and responsibilities include the following (other duties may be assigned)
• Proactively Identify process training needs basis stakeholders requirement
• Proactively Analyze resource forecast on timely basis with business and transition team
• Plan and implement
TTBUprocess training basis organization growth plans and goals
• Evaluate process training programs and support training function wherever required
• Monitor training performance and take necessary corrective action involving all stakeholders
• Assess capability gaps, devise strategy and programs to bridge the gaps
• Track and report employee success and progress
• End to end business training governance and seek leadership support if needed
• Build strong
TTBUprocess training model and team to delivery to organization needs
• Evaluate process trainers and up skill the training team to meet organization needs
• Prepare and monitor
TTBUbudget for process training programs and workshops
• Strong analytical skills, logic, reasoning skills and interpretation to resolve problems
• Maintain good rapport with clients and stakeholders with regular communication
• Risk management identify, assess and address risks involved
• Manage
TTBUprocess training metrics for regular report outs
• Reporting the performance of
TTBUprocess training function to leadership team
• Seamless and proactive delivery of pre-trained talent to the BUs
• Seek continuous feedback from BUs
• TTBU Training Process Standardization and management
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