Customer Specialist

Thela Gaadi is a tribute to the stories we have all grown up hearing, making us kinder, wilder, funnier, and wiser through the years. Thela Gaadi offers a wide range of personal accessories with designs curated from all story frames like history, fairy tales, folktales, cartoons, classics, and interesting patterns that add more colours to our daily lives. Within its 2-year existence, it has more than 50k customers.

Thela Gaadi is also the officially licensed merchandise partner with Warner Bros. & Shinchan in India. We are now looking for a customer-centric individual to join our team in Jaipur to drive customer satisfaction.

Role: Customer Delight executive

Job Type: Full time

Open Positions: 1

Minimum experience: 06-12 months in customer care or in a consumer-facing role.

Roles and responsibilities:

● Effectively handle CRM tools for better customer experience.

● To assist customers with queries related to their order status, available products, dispatch details, payment details, etc. via emails and deal with multiple customers at the same time.

● Managing the Returns and Refunds Process.

● To manage social media (Facebook, Instagram etc.).

● Coordinating with different courier partners, to get an update on the delivery status.

● To manage all daily tasks and duties related to the process with strict compliance and guidelines.

● Help in creating customer surveys, segmentation & getting feedback to improve our processes, products, and customer experience.

● Coordinating with the Ops team for order management and updates.

Desired Skills:

● Excellent written and verbal communication skills (English).

● Proficiency in Microsoft Excel & basic computer skills.

● Fluency in Hindi.

● Must be Customer-centric.

● Willingness to go the extra mile in ensuring customer satisfaction.

● Excellent knowledge of basic computer skills.

● Previous experience in eCommerce and retail is preferred.

Job Location: Jaipur

Salary Band: INR 18000-22000