Assistant Manager Operations

Job Title:

Assistant Manager Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
• Process Design
• Work on standardizing the workflows

▪ Document every change and relate it to existing process or goals

▪ Synthesize information to see the big picture while effectively managing the

details.
• Work on deliverables such as:

▪ Business plan - provide focus area or theme and project the business goals for

each quarter

▪ Key Performance Indicator - assess, define, or propose the most applicable or

appropriate KPI to measure success that will ensure growth of the organization.

▪ Data flow diagrams and flowcharts

Simplify the process to achieve cost efficient workflow.
• System Analysis
• Articulate product questions, pulling data from data sets and using statistics to arrive at an

answer.
• Interpret business rules and requirements

▪ Identify if rules and requirements are applicable to achieve business goals
• Work on technical systems together with Developers / Programmers

▪ Creation of Dashboards and tools enhancement

▪ Bug management of feature requests and assessed necessity
• Work on deliverables such as:

▪ Logical Data models

▪ Use Case Scenario
• Provide daily, weekly, monthly, quarterly, and annual report of the team's performance
• Required deliverables based on the current Statement of Work
• Manage SLA of the team
• Work with the OSD Team for operations discussion
• Provide feedback, focus/drive areas and action items to achieve goals

Key skills & knowledge:
• +3 yrs work experience in working with complex system implementations and organizational processes
• Analytics programming such as SQL, Python, JavaScript
• Data mining experience
• Understanding of statistical concepts and agile project management.
• Experience in trend analysis
• Experience working with Spreadsheets with intermediate formula application and database software (Excel, Smartsheet’s, Tableau, SAP, SAS Business Intelligence)

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A

Language Requirements:

Time Type:

Full time

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