International BPO Executive

JOB DESCRIPTION: VERIZON

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

· Resolving device issues using troubleshooting techniques and providing clear and concise information.

· Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical Sales] candidates are Preferred

· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

· Experience resolving customer issues, billing, and/or handling product Q&A.

· Interest in learning new technologies.

· Experience promoting and/or selling products and services.

· Demonstrated communication skills.

· The clarity in thought process (Able to articulate his/ her thought)

· Ability to handle tough situations with customers.

· Strong ability to multitask and take fast decisions independently.

· Willing to work in a 247 environment (Rotational shifts/5 Days a week).

· Customer Centric & Logical Thinking & Need to be Enough Spontaneous

· Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

· Cab Facility both ways [ Pick up and drop within Transport radius]

· Immense Growth Opportunities

Skills
• Should have good Oral and written communication, Fluent English.
• An effective communicator, probably fluid with what he/she is speaking.
• Should be a computer literate.
• Should be flexible enough to adapt to any environment or changes happening in the sector.
• Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
• Should also have a clear view of what the current market trend is.

Interview Rounds :

1st Level - HR Round

2nd Level - UAT / Operations

3rd Level- Versant [ Need to score 65 and above]

Interested candidates can share their updated resumes to

sj00+5+302@Techmahindra.com

Call or WhatsApp: Sampada-++1-XXXXXXXXXX.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹20,000.00 - ₹35,000.00 per month

Benefits:
• Life insurance
• Provident Fund

Schedule:
• Night shift
• Rotational shift
• US shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Language:
• English (Required