Tech Mahindra International Voice Process

Tech Mahindra International BPO Voice process (Walk-in contact -Yagyashri)

JOB DESCRIPTION: VERIZON

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

Resolving device issues using troubleshooting techniques and providing clear and concise information.

Reviewing account information and answering questions about billing or services.

Desired Candidate Profile:

Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

Experience resolving customer issues, billing, and/or handling product Q&A.

Interest in learning new technologies.

Experience promoting and/or selling products and services.

Demonstrated communication skills.

The clarity in thought process (Able to articulate his/ her thought)

Ability to handle tough situations with customers.

Strong ability to multitask and take fast decisions independently.

Willing to work in a 247 environment (Rotational shifts/5 Days a week).

Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries.

Perks and Benefits :

Cab Facility both ways [ Pick up and drop within Transport radius]

Immense Growth Opportunities

Interview Rounds :

1st Level - UAT / Operations

2nd Level - Versant [ Need to score 65 and above]

Interested candidates can contact.

Job Types: Full-time, Regular / Permanent

Pay: ₹16,000.00 - ₹38,000.00 per month

Benefits:
• Health insurance
• Life insurance
• Provident Fund

Schedule:
• Night shift
• Rotational shift

Supplemental pay types:
• Commission pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
• Do you have Experience in Sales & Billing?
• Do you have excellent fluency in English?

Speak with the employer
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