Confidential

Call Center Executive Call Center Management

Check with seller / month
Mumbai Maharashtra , Mumbai , India Remote Active
Actively Hiring Mumbai Maharashtra Full Time
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Job at a Glance

Category
Remote
Location
Mumbai Maharashtra , Mumbai , India
Salary
Check with seller
Job Type
Full Time
Company
Confidential
Status
Open & Active

Job Description

Responsibilities

Assist in the formulation of targets for individuals and teams

Hire and onboard new employees

Answer questions from staff and provide guidance and feedback

Anticipate escalation and take over calls when needed

Devise ways to optimize procedures and keep staff motivated

Measure performance with key metrics such as call abandonment, calls waiting etc.

Ensure adherence to policies for attendance, established procedures etc.

Keep management informed on issues and...
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