Manager | HR Business Partner | ITeS|BPO |8|12 yrs

Title :
Manager - HRBP (ITeS / BPO)

Location :
Mumbai (Thane)

Purpose of the Job:

Work in close sync with Business verticals, understand the business requirements and work towards optimal planning and scheduling of HR deliverables.

Job Description:
• Responsible for working in close coordination with the Business and Leadership to achieve business delivery targets. Key Ownership in implementation of Corporate / Business and location HR strategies within the process, team and adhere to Co policies / practices.
• Responsible for managing the entire Employee Life Cycle from joining till exit and ensure a smooth transition of the employees during working with the company.
• Talent management with innovative engagement strategies to focus on reducing attrition through effective employee engagement.
• Will be the single point of contact for employees and managers for people related dimensions.
• Assist leadership to ensure effective rollout of all organization wide HR initiatives.
• Using the inference from the data / trend to develop HR initiatives. Participate in HR reviews and share best practice at a BU level.
• Employee touchpoint HR Connect, EWS, Skip, New Hire Connect.
• Employee touchpoint HR Connect, EWS, Skip, New Hire Connect.
• Coordinate and work in tandem with the other teams in Talent Acquisition, Employee engagement & Learning & Development initiatives based on business requirements.
• Design and formulate HR policies and processes in consultation with leadership.
• Create Job Descriptions and Goals of employees in consultation with respective functional leaders/Managers.
• Champion various HR process interventions in Performance Effectiveness Program, Rewards and Recognition and Employee development/engagement initiatives.
• Responsible Monthly score card review, Probation assessment & confirmation process as per the set criteria.
• Maintain, update and implement all HR Procedures and ensure accurate and timely delivery of HR deliverables
• Identify key engagement drivers and develop the supporting internal communication plan to inform, inspire, and involve employees at all levels and geographically dispersed locations.
• Identify the Training needs of the employees during the periodic / annual review & LNA survey. Based on needs identified, prepare the Training calendar for quarter / year & ensure execution as per the timeline.
• Diversity, Equity and Inclusion DE & I
• POSH compliance & training
• Measure the effectiveness of the training & validate the same through feedback & monthly review process.
• Generate periodic HR-MIS for Sr. Management.
• Ensure completion of Exit formalities including Clearances, Exit Interview & F & F settlements within the set TAT.
• Monthly Attrition analysis, action planning to track and arrest undesirable attrition.

Educational Qualifications / Work Experience & Skills :
• MBA/Post Graduate in Human Resources with 10+ years exp in HR
• Prior work experience in MNC & matrix organization.
• BPO / ITeS Industry Preferred & Team handling experience
• Stakeholder management
• Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams
• Understanding of employment law