IndiaMART | Zonal Manager | Field Sales Service |4|10 yrs

Zonal Sales Manager - Field Sales and Service

IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals. Founded in 1+++, the company's mission is 'to make doing business easy'. Keeping this mission in mind, we come up with appropriate initiatives from time to time.

IndiaMART has 7.2+Mn sellers and 154+Mn buyers registered on the platform. The company has a presence in 1000+ cities across India through its own sales force and channel partner network.

Job Summary:
This is a P&L Leadership position that involves servicing existing customers by offering them a world-class service experience.

The focus is on up-selling premium packages, client retention, ensuring customer delight through a need-sensitive client servicing team, and executing various marketing initiatives.

Goals:
• Grow business in terms of topline & bottomline for the Zone
• Develop & execute the annual operating plan revenue & cost planning and forecasting
• Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members
• Ensure timely delivery of services to clients
• Analyze customer feedback, draw business intelligence, review benefits of core services being offered, and ensure a high client satisfaction level
• Setup a system that delivers high customer retention
• Recruit, train & develop a client servicing team that is need sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight

Experience:
• Experience in Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce /FMCG/ Consumer Durables/ Service industry
• Minimum experience of 4+ years in managing a large team size of 100+people