Manager | Project Management Office | BPO |7|25 yrs

JOB PURPOSE :

Programme Manager - PMO will be responsible for effectively managing high risk and large scale critical projects/programme that would deliver against the Company plan or Contact Centre Objectives.

Also responsible for leading and driving new client transitions and existing client transitions for the addition of new services (migrating, improving and optimizing the business process into our environment).
Managing and supporting a team in delivery of their projects to improve programme assurance

Functional Skills and Competencies :
• Understands and knows the elements of the company plan, business drivers that impact the organization and knowledge of the telecom industry in the UK.
• Understands and knows the purpose of the role and how it links to the other roles.
• Knowledge of the Brand Strategy and its Implications.
• Strong knowledge of MS Project and the Microsoft Office Suite & MS Visio.
• Understands Project Management Methodology (PMI) and documents required to prepare a project plan, knows how to develop SOP's a Governance Plan for projects being handed over to BAU.
• Knows how to do Interdependency Management.
• Ability to quickly grasp our client's business and organization in order to effectively interact with their employees, particularly senior management and others in purchasing, receiving, human resources and accounting functions.
• Experience with workflow routing/process software/concepts
• Knows industry benchmarked PM Concepts tools and techniques. (Desirable)

Experience :
• Minimum of 8 years experience of which, at least 3 years should have been in a project management role (projects may involve nonoperational change, operational change, infrastructure setup or transition projects).
• Experience of leading and managing teams.
• Should have managed a large project endtoend following the project management methodology.
• Must actively practice the concepts of project management.
PLEASE NOTE - We are not looking for IT PM or Project Coordinator. This is a Non- IT Role.
• Candidate must have experience in any of the BPO Project/Account (MANDATORY)
• PMP Certification or Prince 2 Certification ( MANDATORY)
• This is a UK Process thus the shift timings would in UK Shift only