Support Analyst

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

A wholly-owned subsidiary of BNP Paribas, BNP Paribas Securities Services (BP2S) specializes in providing securities services and investment Operations solutions to issuers, financial institutions and institutional Investors worldwide.

The below requirement is for APS -Transversal Services - CDR which offers solution to its APS teams a quick technical actions during an incident.

Job Title:

Support Analyst

Date:

01-Aug-2026

Department:

BP2S APS

Location:

Chennai

Business Line / Function:

DTS IT Client Comm

Reports to:

(Direct)

Team Lead

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

1

Directorship / Registration:

NA

Position Purpose

The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility.

Responsibilities

Direct Responsibilities
. Installing, configuring and maintaining RHEL 6 and above

. Knowledge in Unix cluster / Veritas cluster server management

. Knowledge in storage concepts and Multipathing

. Knowledge in Application servers like tomcat and WebSphere

. Configuration and administration of Logical volume manager.

. Linux server performance analysis and monitoring tools

. Knowledge in Linux shell scripting

. Good in documentation and maintain knowledge base

. Work in 24x7 support model and be a good team player.

Contributing Responsibilities
1. Level 2 support activities in managing Linux servers and backup tools

2. Troubleshooting system level issues in enterprise applications hosted in Application servers

3. Implement processes /scripts to monitor Disk/Filesystem size, health checks, etc.,

4. Perform Security level activities including creating logins/users, assigning roles-permissions etc.

5. Troubleshooting issues in UNIX/Linux cluster environment


Technical & Behavioral Competencies
Excellent analytical skills.

Strong relationship management skills.

Strong management, project management, leadership skills and excellent complex problem solving skills.

Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.

Must be self-motivated and show initiative in different circumstances and under pressure.

Must be team-oriented and show ability to work well under pressure.

Flexibility in working outside of your responsibilities and areas of expertise.

Multitasking ability.

Solid experience in various domains of solutions delivery (BFSI systems) and service delivery (server, network infrastructure and information system security etc.) is preferred.

Basic Knowledge and clear understanding of IT infrastructure on desktops/Thin Clients/Servers/networks.

Ability to comprehend customer's technology needs.

In-depth understanding of the linkage between financial services, Information Technology and business value.

Ability to develop solid business cases for implementing business enablement project.

Excellent customer orientation and strong relationship management skill.

Good management, coaching and staff development skills.

Creative and analytical ability in problem resolution and Decision making skill.

Excellent verbal and written English communication and presentation skill.

The individual will be required to travel and work at various BNP Paribas locations in order to fulfil their duties as part of the IT team.

Technical Skills :

Good SQL knowledge

Advanced Linux & Unix knowledge

Other technical skills will be preferred.

Good Understanding of Application architecture

Strong understanding and working experience in Windows

Good understanding and working experience in any of the scheduler tools

Strong Project Deployment and Technical Documentation skill

Exposure / knowledge of ITIL practices ( though preferred but not essential at this stage )

Specific Qualifications (if required)
. Installing, configuring and maintaining RHEL 6

. Knowledge in Unix cluster / Veritas cluster server management

. Knowledge in storage concepts and Multipathing

. Knowledge in Application servers like tomcat and WebSphere

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Adaptability

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to inspire others & generate people's commitment

Ability to set up relevant performance indicators

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)


5.00-7.00 Years