Bpo Tele Calling

Hello Connections !!!

We are Hiring Product / Process /Soft skills Trainer for a Premium Project.

Requirement:

Excellent English Communication Skills

Client Servicing

Minimum 1 Years’ experience as a BPO Trainer (Domestic / International).

Overall BPO Experience at least 3 Year.

Job Objective :

Required to Conduct TNA for development opportunities for all levels

Conduct Email/Voice audits and Coaching Session for New Players.

Share Suggestions to improve the Process Productivity and Quality.

Job Responsibilities :

Ensure successful execution of training needs

Measure Program Training Effectiveness

Responsible for on-going observations of direct reports, providing guidance, mentoring and support Focus on performance improvement of the candidate.

Send Reports/MIS/ Dashboards

Review content at regular intervals to ensure all updates are incorporated

Participate in Internal & External Calibrations

Conduct Refresher Trainings based on TNI

Manage Knowledge Check for New Hires’ & Production Staff

BQM Management

Work Mode: WFO, Thane, Sunrise, Wagle Estate

Six Days a Week

Salary Best in the Industry

International/Domestic Customer Service BPO Background (Preferred)

Immediate Joiners Preferred

Following rounds will be conducted to shortlisted candidate.

1. Pre-Screening by the Recruiter

2. Interview with Department Head

3. Client Round.

The Most Respectable and Best Offer in the Industry !!! Grab the Opportunity !!!

Reach me for more details or Apply for the Position our team will reach you for further discussion.

Saikat.Mitra@tatwa.info / ++1 +6+23 51551