Technical Support Representative

Type Of Hire :
Experienced (relevant combo of work and education)

Education Desired :
General Equivalency Diploma

Travel Percentage :
0%

Technical Support Representative

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative entrepreneurial, passionate and above all fun.

About the team:

Team involves in providing day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.

What you will be doing
• Performs installations, repairs, upgrades, backups and other maintenance tasks.
• Able to mentor and act as lead for shift
• Provides desk-side assistance in resolving technology support issues
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Asks probing questions to gather relevant information on routine and complex calls.
• Uses effective listening skills to develop understanding of client questions or issues

What you bring:
• 2 to 4 Years of skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
• Knowledge of basic problem resolution and escalation practices
• Ability to provide appropriate level of support and guidance with FIS applications and procedures
• Effective use of listening skills to develop an understanding of client inquiries and problems
• Excellent team player

What we offer you
• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.