Call Center Executive

Job DescriptionJob Summary: The Agent will get required to take incoming calls coming in from patients of a hospital, book their appointments, help them with the information about any doctor and its schedule and empathetically talk to him/her. Responsibilities and Duties : -To respond to all incoming calls within a specified TAT. - Satisfactorily respond and give answers to the people calling in. - Book appointments of the doctors on the portal. . - Give exact information about the various facilities in the hospital. - Help patients understand the working of the hospital. This job may require candidate to work on a Roaster as the Hospital works 24/7. Shifts will be fixed on a rotational basis to cover all days and all hours. No Night shifts for female Qualifications and Skills: - Must know English/Telugu/Hindi language very well - Should have basic knowledge of Computers Education: Bachelor's (Preferred) Benefits: Provident Fund (PF) ESI Paid leaves / Leave encashment Workdays per week: 6 days (Rotational week off