Job Description
Customer Service Representative (fluent Arabic + English must)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
This requirement needs people who are fluent in both Arabic and English
Start date: Immediate
Please note: As part of the assessment process, a system-generated English verbal assessment will be sent to your email ID after you finish applying to the job. Only candidates who finish the assessment will be considered, provided they are in line with other requirements mentioned below
Principal Duties & Responsibilities:
• Work from office role
• The customer support representatives will answer daily customer correspondence in Arabic through voice and non voice methods – telephone, Email, and chat from customers.
• These call center representatives provide query assistance and product information in an efficient and professional manner.
• Provide knowledgeable answers to questions about the product
• Provide accurate, valid, and complete information by using the right resources within the company.
• Handle Customer Complaints and Escalations.
• Candidates expected to handle all queries/complaints/escalations in Arabic
• Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
• Go the extra mile to engage with Customer Requirements
Who all can apply?
• Proficiency in written and spoken Arabic is a MUST
• Strong English communication skills
• Graduates with 1 year of customer service experience required
• Excellent problem solving abilities
• Customer focused mindset
• People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant, receptionist, guest relations, soft skills trainer can also apply
Please remember to finish the system-generated English verbal assessment sent to your email ID post the application process
Job Type: Full-time
Education:
• Bachelor’s (Required)
Experience:
• customer service: 1 year (Required)
Language:
• fluent English (Required)
• fluent Arabic (Required)
Work Location: On the road
