Customer Support Manager|PVBU

Position Summary with Job Responsibilities

The Customer Care Manager Position exists for securing & improving Tata Motors Service Business & Customer Satisfaction in the assigned Territory. This would be done through Channel Management by ensuring Workshop Profitability & Satisfaction and also Customer Delight -Both Customer Satisfaction & Dis-satisfaction Management by ensuring Aligned Network with Service Business Growth through Dealer Service in Inflow , Spare Parts Consumption , Process , Productivity & Service Marketing

Education

B Tech in Automobile or Mechanical

Work Experience

Minimum 3 years of experience in Automobile industry

Tata Motors Leadership Competencies

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Leading Change - Recognizing the need for change, initiating and adapting to change

Driving Execution - Translating strategy into action and execution

Leading by Example - Encouraging and following ethical standards

Motivating Self and Others - Inspiring teams and individuals

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

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