aaideology
Quality Analyst | Bpo Industry
₹ Check with seller / month
✓ Actively Hiring
📍 Bhopal
💼 Full Time
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Job at a Glance
- Category
- BPO Jobs
- Location
- Bhopal, Madhya Pradesh, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- aaideology
- Status
- Open & Active
Job Description
Call Center Quality Analyst Job Responsibilities and Duties:call on 8+23646742 or wassup your resume
• Participate in the development of call monitoring style and industry best practices
• Monitor calls and report data and trends to the facility management team
• Gather and track individuals and team progress using a quality tracking data management system
• Review customer care email replies
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Deliver actionable services to multiple internal support groups as required
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center.
Job Type: Full-timeSalary: ?10,216.60 - ?35,21+.23 per monthSchedule:
• Flexible shift
• Rotational shift
Supplemental Pay:
• Joining bonus
• Performance bonus
• Shift allowance
• Yearly bonus
Speak with the employer
++1 75052+4311
• Participate in the development of call monitoring style and industry best practices
• Monitor calls and report data and trends to the facility management team
• Gather and track individuals and team progress using a quality tracking data management system
• Review customer care email replies
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Deliver actionable services to multiple internal support groups as required
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center.
Job Type: Full-timeSalary: ?10,216.60 - ?35,21+.23 per monthSchedule:
• Flexible shift
• Rotational shift
Supplemental Pay:
• Joining bonus
• Performance bonus
• Shift allowance
• Yearly bonus
Speak with the employer
++1 75052+4311
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