IT Field Technician

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Responsibilities - Provide service and customer support during field visits or dispatches - Tie workflow to schedule - Manage all on site installation, repair, maintenance and test tasks - Diagnose errors or technical problems and determine proper solutions - Produce timely and detailed service reports - Document processes - Operate vehicle in a safely manner and use field automation systems - Follow all company’s filed procedures and protocols - Cooperate with technical team and share information across the organization - Comprehend customer requirements and make appropriate recommendations/briefings - Build positive relationships with customers Requirements and skills - Proven Field Service experience - Ability to troubleshoot, test, repair and service technical equipment - English literacy - Ability to work flexible shifts and to adapt to changing work schedules - Technical degree or certification Job Types: Full-time, Regular / Permanent Salary: ₹8,430.47 - ₹20,000.00 per month Shift: - Day shift Ability to commute/relocate: - Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (required) Experience: - total work: 1 year (required) Speak with the employer ++1