Customer Care Executive

Job openings for customer care executive in mahima consultancy at bangalore chennai in

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Customer Care Executive

Bangalore, Chennai

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Purpose of the Role:

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people

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Description of the role: (few points)

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• Order punching -placing orders which are received on calls / mails or on whats app
• Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.
• Support for marketing & administrative tasks if any .
• Tele calling through CTI portal .
• Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .
• Proactive approach

Candidate Requirements
• Education – Graduation .
• Excellent Communication skills
• Experience – 3 years minimum in customer care department (serving customers as front liner)
• Flexible on Sunday/Public holidays & shift workings .

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English, Hindi and local language fluency preferred.

Janvi

HR Recruiter

Mahima Consultancy, Nagpur.

Experience

3 - 6 Years

Salary

3 Lac 50 Thousand To 3 Lac 75 Thousand P.A.

Industry

Front Office / Reception / Computer Operator / Assistant

Qualification

Other Bachelor Degree

Key Skills

Order Processing Telecaller Customer Care

About Company

Company Name

Client of Mahima Consultancy

About Company

Our client is a leading MNC.

Contact Person

Janvi

Mobile

++1-XXXXXXXXXX

Email ID

mahimaconsultancy08@gmail.com