Customer Service Officer

ABOUT US

Britannia is a 100 year+ organization with presence in Biscuits, Breads, Cake, Rusk, Dairy and snacks. The company celebrated its 100th year in 2018 and has emerged as a Market Leader in the Biscuit space, with annual revenues of more than +000 cr, while also launching a host of new products and entering new categories, inching closer to the vision of being a Global Total Foods Company. We are one of the best employers in India as per the Aon Best Employers Study, 2026 while holding the position as Brand Equity's most trusted FMCG brand, 2026.

Our Employee Value Proposition is “MAKE Ti)NGS HAPPEN”, with the intent of bringing alive the new corporate brand “Exciting Goodness” into the lives of Britannians because it is the Britannians who have been making things happen through the 100 year journey.

The corporate values of Britannia are:
INVITi)NG, Come home to Britannia

The work environment exudes warm professionalism and is accepting of diverse ideas and thoughts while empowering employees as owners.
IGNITi)NG, Fuel the Hunger

Employees are encouraged to do more with less and strive for excellence and innovation in their jobs
CREATi)NG, Build enriching careers

Britannians have always prided themselves in the quality of work, width of role that one gets to handle at an early stage. Employees talk about the “Enriched Learning” that they get on the job at Britannia and the scope to move internally as potential is valued and bet on.
RESPECTi)NG, Do the right Ting

Britannia is also a socially responsible organization with a strong sustainability agenda to address malnutrition in marginalized communities of the country and provides platforms to employees to add purpose to their contribution.

So, every day, every minute while Britannians are at work, they MAKE Ti)NGS HAPPEN

Position Description

Position Title

Customer Service Officer

Function

Replenishment

Stakeholders (Internal)
Demand PlanningRegional Customer service & Logistics ManagerPlanning TeamTransportation TeamLegal teamRegional Customer Service TeamsSales Team etc.

Stakeholders (External)

C&F, Transporters, Vendors

Location

Corporate Office-Bangalore

Job purpose

To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre

Key Job Responsibilities
Warehouse Management & Customer Service:Monitoring & managing daily MIS on CRS, PDP & CFR/LFR complianceMonitoring of overheads at warehouses & detentions. Monitoring warehouse & secondary utilization on daily basisMonitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies etc.Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off.Execute Depot SOPs and put in controls to ensure statutory compliance.Ensure timely warehouse audits, pest controls etc. Ensure highest of hygiene & safety standards across warehousesDriving & monitoring best practices across warehouses.Monitor CAPEX, central procurements for warehousing.

Education Qualification

Graduation/ Post Graduation in Management (preferably)

Experience (in years)

3-5 years of experience in Logistics Management & Customer Service