Senior Operations Executive

Title - Asst. Manager/ Senior Operations Executive

Location - Mumbai

Experience- 1.5 Years

Job Summary -
• We are seeking a highly motivated and dedicated Senior Operations Executive to join our healthcare fintech startup. As a key member of the operations team, you will play a crucial role in managing the health-checkup requests from our corporate clients and ensuring seamless coordination with health service providers.
• Your primary responsibilities will include overseeing the entire health-checkup process, maintaining data and MIS, and continuously improving our operations to deliver the best-in-class service to our corporate employees.

Job Requirements -

Minimum Requirements / Ideal Candidate Profile:

● Work Experience - Minimum 2 Year experience in such a role, in Hospital / Clinic / Logistics / Food and beverage/ Indian BPO. (Non-call centre) company.

● Current job profile should include - Co-ordination via calls, working with Excel/Googlesheet.

Responsibilities:

● Manage Health-Checkup Requests: Handle incoming health-checkup requests from clients via email, calls, and other communication channels. Ensure timely acknowledgment and proper recording of requests in our internal systems.

● Co-ordinate with Health-Service Providers: Collaborate with health service providers to secure the best possible service offerings for our corporate employees. Negotiate and finalize agreements and contracts to ensure efficient and cost-effective operations.

● Follow-up and Reporting: Consistently follow up with health service providers to ensure the timely delivery of health-checkup reports and other related data. Maintain accurate records and generate reports for management review.

● Timely Health-Checkups: Monitor and track health-checkup schedules to ensure they are happening on time as per the agreed-upon timelines. Proactively address any potential delays or issues.

● Escalation Handling: Act as a point of contact for handling escalations during the health-checkup process. Resolve issues promptly and ensure a smooth experience for both clients and employees.

● Report Verification: Diligently review and verify health-checkup reports received from service providers to ensure accuracy and quality. Flag any discrepancies for corrective action.

● MIS Maintenance: Maintain a comprehensive Management Information System (MIS) for all health-checkups conducted on a daily, weekly, and monthly basis. Provide regular updates to the management team.

● Process Improvement: Continuously analyze the existing operational processes and identify areas for improvement. Propose and implement changes to enhance efficiency and output