Call Center Executive

Hiring Call Center Executive with 2+ years relevant experience at Pune.

Qualification : Any Graduate/ Post Graduate.
• Job Description :
• Looking experienced candidates from multispeciality Hospital/ Healthcare industry only.
• Call Centre Executives assist customers by answering their queries, providing product or service information, and addressing concerns or issues.
• They strive to deliver exceptional customer service and ensure customer satisfaction
• They handle incoming calls from customers seeking assistance or making inquiries
• They may also make outbound calls to follow up on customer issues, conduct surveys, or provide information as part of sales or marketing campaigns
• Call Centre Executives work to resolve customer complaints or issues by gathering relevant information, troubleshooting problems, and providing appropriate solutions
• They escalate complex issues to supervisors or other departments if necessary
• Order Processing and Tracking: They process customer orders, verify information, and ensure accurate entry of order details into the system
• They may also track and update customers on the status of their orders, including shipping and delivery information
• Documentation and Data Entry: Call Centre Executives maintain accurate records of customer interactions, inquiries, and complaints by documenting relevant information in the CRM (Customer Relationship Management) system or other databases
• They ensure data entry accuracy and maintain confidentiality
• Product and Service Knowledge: They possess comprehensive knowledge of the organization's products or services, including features, specifications, pricing, and promotions
• They stay updated on product updates or changes to provide accurate information to customers
• Handling Customer Payments: In certain cases, Call Centre Executives may process customer payments over the phone, ensuring secure and accurate transaction processing
• They follow payment processing procedures and address any payment-related queries or issues
• They possess excellent English & Marathi communication skills and can effectively listen, understand, and respond to customer inquiries and concerns.

Salary : Rs.20,000/- Rs.25,000/- (Subject to Qualification, Experience & Current CTC).

Notice Period : Immediate/ max 8-10 Days

Interested candidates kindly mail or WhatsApp your updated CV immediately.

Team HR, ++1-XXXXXXXXXX

Job Type: Full-time

Schedule:
• Evening shift
• Morning shift

Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
• Call Centre Executive with multispecialty hosp/ BPO/ KPO: 2 years (Preferred)

Language:
• English & Marathi fluently (Preferred)

Speak with the employer
++1 +405517314