Head of HR Shared Services

Title: Head of HR Shared Services – Fujitsu India

Grade: Sr. Manager

Job Location: Pune/Hyderabad/Bangalore

About: Fujitsu

Our Purpose is to make the world more sustainable by building trust in society through innovation. We offer a broad range of products, services, and solutions, and have approximately 130,000 employees supporting customers in 50 countries.

Fujitsu Research India is latest addition to Fujitsu’s global R&D network and will focus on research and development into AI, machine, Quantum Computing and High-end software engineering.

Principal Responsibility:
• Execute the HR Shared Services (HRSS) strategy, delivering against operational objectives and implementing best practices for shared services
• Led a team of HRSS professionals, providing support and talent management including hiring, establishing performance goals, coaching and performance management, training and development.
• Serve as a point of escalation for the regional HRSS and handle the most complex and sensitive service-related issues.
• Collaborate with SMEs (Onboarding, Induction, Compliance, BGV, benefits, Travel Desk & Client Engagement, HRIS and facilities) regarding HR programs and services.
• Establish performance and customer satisfaction metrics (KPIs). Create dashboards for reporting and analytics.
• Responsible for proactively identifying issues, evaluating trends, and developing plans to address performance issues through process changes, tools, and training. Keeps abreast of new developments in other regions and the shared service field, and proactively implement best practices.
• Increase effectiveness of department functioning by creating new processes, and procedures. Make enhancements to HRSS business practices including continuing the development of a case management and knowledge database system.
• Create and maintain knowledge base materials including process workflows, standard operation procedures, and job aids to facilitate consistency in service delivery quality and facilitate knowledge transfer.
• Ensure HR compliance activities, employment laws and regulations are properly applied within the scope of the HRSS activities Fujitsu’s policies, procedures, code of conduct, operational guidelines and practices.
• Conduct internal reviews including SOX compliance and self-audits to proactively identify any controls that need strengthening. Manages Internal/External audit inquiries impacting the HRSS and leads implementation of mitigation/improvement plans.
• Lead and support HR projects and performs other duties as assigned. Leverage effective project management practices including defining objectives and scope, establishing project plans and timelines, and driving execution to deliver results.

Must Have:
• Minimum 15+ years of work experience in a HRSS
• Must have exposure of working HCM’s like SAP SuccessFactor, Workday, PeopleSoft, Oracle
• Must have worked on query management tools like ServiceNow.
• Strong analytical, problem-solving, and project management skills
• Acts as advisor to other Fujitsu functions and may become actively involved in meeting schedules and resolving problems