Customer Support

Job DescriptionHiring Customer Support Executive in a Leading BPO Client @Hyderabad !!Our Client is an Indian multinational company that provides information technology and business process outsourcing services.Job Title: Technical Support VoiceWork Location: HyderabadJob RoleVoice ProcessTaking calls Solving Customer Quires Shift: Rotational ShiftWeek Off: 5 days working (2 days rotational week off)RequirementsAs a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.Build meaningful relationship through consultative questioning to ensure added value for the customer.Handling calls from customers requiring assistance on billing doubts and clarification.Provide a tailored resolution on all calls applicable based on client needs. Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.The associate