Branch Manager | Working Capital

Responsible for driving quality engagements over call with customers by following industry best practices
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• Branch Manager - Working Capital for leading NBFC Noida

Responsible for increasine effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance Investment solutions, Retail and SME Loans and relevant banking programs.

Ensure monthly operating plan is

g mobile banking adoption and drive initial login on Optimus app

CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio

Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer

Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement

Be solution oriented and ensur

met to improve scorecard and decile rankings.

Coordinate with respective teams for closure of retail assets trade transactions business generated through client engagement.

Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks.

Ensure strict adherence to the policies and compliance

Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups totheRBprogram

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