Customer Service Representative

Company Description

Randstad India is a part of Randstad, the world's largest talent company and a partner of choice to clients. With a broad portfolio of HR services ranging from Staffing, Permanent Hiring and Executive Search to Recruitment Process Outsourcing (RPO), we are committed to providing equitable opportunities to people from all backgrounds. Randstad India has a vast network of offices across the country and a deep understanding of the labor market to help the clients create the high-quality, diverse and agile workforces they need to succeed.

Role Description

This is a contract on-site role for a Customer Service Representative located in Bengaluru. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving complaints promptly and politely. You will also work closely with various departments to ensure customer satisfaction, respond to customer emails, and process customer requests while maintaining a high level of professionalism and accuracy.

Qualifications
• Customer Service, Customer Satisfaction, Customer Experience, and Customer Support skills
• Excellent communication and interpersonal skills
• Ability to resolve customer complaints and diffuse difficult situations
• Experience in handling a high volume of customer inquiries and requests
• Strong attention to detail and ability to multitask
• Experience working in a call center or customer service environment
• Bachelor's degree in any discipline