SMSCloud Hub

Technical Support Executive

Check with seller / month
Ahmedabad, Gujarat, India Technician Active
Actively Hiring Ahmedabad Full Time
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Job at a Glance

Category
Technician
Location
Ahmedabad, Gujarat, India
Salary
Check with seller
Job Type
Full Time
Company
SMSCloud Hub
Status
Open & Active

Job Description

Technical Support Executive

Location : Ahmedabad (Physical In Office)

Job description :

The ideal candidate must have experience in the A2P SMS & Voice industry. The individual has demonstrated expertise in resolving customer inquiries in a highly professional manner. Strong analytical and communication skills, as well as natural curiosity approach are essential to ensure the overall alignment of company targets.

Your role:

Work closely with new customers during onboarding, supporting them by providing solutions to any technical challenges

Work closely with account managers and their customers to quickly and effectively analyze and resolve complex technical issues in their daily business

As second-level support, you serve as our 24/7 First-Level Support’s escalation point to help resolve day-to-day customer and vendor issues on the SMS platform and Other Platforms

Focus on enhancing and improving existing functionalities on the platform for customers’ day-to-day business

Develop, maintain and improve strong relationships with customers’ contact persons

Work on Multiple projects
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