Guest Service Officer|housekeeping

Job Responsibilities- Supervise and direct the daily activities of all Housekeeping staff. Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered. Manage the inventory of supplies, linen and equipment and maintain their records. Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests. Inspect guestrooms (VIPs) and Monitor super room cleaning Plan and implement preventive maintenance and cleaning schedules for rooms and public areas. Monitor productivity standards and Schedule staff in order to optimize manpower. Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc). Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc). Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance. Monitor the aesthetic standards of the hotel which includes - flower arrangements, gardens, interiors etc Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology. Ensure clean and defect free rooms are provided to guests Keep a track of emergency supplies and other items provided to guests Maintain the lost & found register Ensure optimal usage of cleaning supplies and devise methods to reduce wastage To abide with all Safety, Health & environment policies of the company. Any other job assigned by any other authorized person.
Job Requirements
• Thorough knowledge of modern housekeeping techniques and the latest in cleaning
technology, hygiene & safety standards.
• Knowledge of various chemicals and cleaning equipments
• Inventory management & Budgeting
• Working knowledge of MS Office
• Knowledge of têxtiles, fabrics and interior design
Knowledge of floriculture, horticulture and landscaping